WIX Reviews

Wix.com offers a range of pricing plans for its website services. The Light plan starts at $17 per month, providing a custom domain, 2 GB storage space, and 24/7 customer care. The Core plan is priced at $29 per month, including 50 GB storage and basic eCommerce capabilities. For growing businesses, the Business plan at $36 per month offers 100 GB storage and a standard marketing suite. The Business Elite plan is the most advanced, costing $159 per month, with unlimited storage and an advanced marketing suite. All plans include a free domain for one year and remove Wix branding. Additionally, there's an Enterprise solution for larger businesses, which requires contacting Wix for custom pricing. Prices are based on annual billing, and a 14-day money-back guarantee is provided for premium plans..

Wix.com is renowned for its website builder, which allows users to create websites with a drag and drop editor and access to thousands of design capabilities. Among its popular products, Wix Payments stands out as a comprehensive payment solution, although it has a list of prohibited products and services. The platform offers a variety of website templates that are customizable and cater to different industries. For businesses, Wix provides eCommerce solutions, scheduling software, and portfolio creation tools to showcase work. Additionally, Wix supports business growth with SEO solutions, AI-driven ads, email campaigns, and social posts. Users can also benefit from branding tools like customizable logos and themes. Wix's infrastructure ensures fast loading times, enterprise-grade security, and resilient hosting to maintain site performance.

Wix.com offers a comprehensive online payment solution known as Wix Payments. This native payment platform allows businesses to accept a variety of payment methods including major debit/credit cards, Apple Pay, Google Pay, and Tap to Pay on both iPhone and Android devices. It's designed to provide a seamless checkout experience and is integrated directly into the Wix dashboard, where businesses can manage transactions, handle refunds, and view analytics. For regions where Wix Payments is not available, Wix supports over 80+ other payment options globally. Additionally, Wix Payments enables one-time and recurring payments, optimizing the checkout process for any device and offering a Point of Sale (POS) system for in-person transactions in the U.S. and Canada. The platform ensures security and compliance with features like PCI-compliant payment processing, HTTPS/TLS data encryption, and 3D Secure 2 authentication for European card payments.

Wix.com's return policy generally allows for the return of items within 14 to 30 days of receipt. For undamaged products, they can be returned with all included accessories and packaging along with the original receipt within 14 days for an exchange or refund based on the original payment method. Wix POS hardware items, excluding receipt paper, can be returned within 30 days of receipt, and the items must be returned within 7 days of receiving the return shipping label. As for the shipping policy, it typically aligns with the return policy, aiming to keep return rates and shipping costs low. If returns are always free, the shipping costs will increase, so a balance is maintained to minimize returns while keeping customer satisfaction high.

Wix.com does offer a free version that allows users to build websites without upfront costs. This plan includes free web hosting and access to the Wix website builder with 900+ free, customizable website templates. However, the free plan comes with certain limitations such as the inclusion of Wix ads on every page, an assigned Wix-branded subdomain, and storage up to 500MB. It does not include online payments, Google Analytics, or priority customer support, which are available with upgraded plans. Users can upgrade at any time to get extra storage, connect their own domain, remove Wix ads, sell online, and more..

To initiate a return on Wix.com, go to the Payments section in the site's dashboard. Select the payment to refund and click on Refund. Enter the amount to refund and, if necessary, include a note. Confirm by clicking Refund again. Refunds can take up to 3-5 business days to process, depending on the financial institution. For partial refunds, the remaining amount can be refunded at a later time. Once a refund is initiated, it cannot be canceled or reversed.